What these terms apply to
- One-off Quick Fix work
- Deployment & Reliability setup work
- Monthly Maintenance (when available / when agreed)
If a quote or agreement includes different terms, the quote wins for that specific job.
Scope and deliverables
- Scope is defined in writing (email + accepted quote).
- The deliverables are exactly what’s listed in the quote (e.g., fixes completed, screenshots/notes, runbook if applicable).
- Anything not explicitly listed is not included.
If you want additional work, I’m happy to quote it—nothing expands silently.
Change orders
- Anything not listed in scope is out-of-scope.
- Out-of-scope work requires approval before it begins.
- Out-of-scope is handled as either:
- a separate fixed quote, or
- hourly work billed in 30-minute blocks (only with approval)
No surprise expansions.
Scheduling and communication
- I typically reply within 1–2 business days (Eastern Time).
- Work begins when a start slot is confirmed and required access + payment are in place (“kickoff”).
- Turnaround estimates are measured in business days after kickoff, not from the first email.
- Weekend and evening responses may be limited.
Travel notice: March 18 – April 9, 2026. Responses may be delayed during this window.
Access and credentials
- Client provides required access (hosting/DNS/CMS/repo as needed).
- Minimum access principle: I only request what’s necessary.
- Temporary credentials are preferred when possible.
- Client is responsible for maintaining backups unless backup setup is included in scope.
If access cannot be provided, timelines may be delayed.
Payment
- For small fixed-scope jobs, typical payment is 50% upfront and 50% on delivery (unless otherwise stated).
- For very small tasks, payment may be requested upfront.
- Maintenance (when agreed) is billed monthly in advance (or per the agreed schedule).
- Work begins after payment and access are in place.
Timelines and estimates
- Timelines are estimates based on receiving access + needed information.
- Quick Fix work typically targets 2 business days after kickoff, unless otherwise stated.
- Deployment work varies by stack and environment; the quote will state an estimate.
If unexpected deployment blockers appear, they’re handled under the scope/change-order rules.
Support window
- One-off work includes a short support window (typically 7 days) for issues directly caused by delivered changes.
- Ongoing support is available through Maintenance (when agreed).
- Requests outside the support window are treated as a new quote.
Client responsibilities
- Provide accurate requirements and timely feedback.
- Verify deliverables in a timely manner once delivered.
- Own content, legal compliance, and licensing for site materials.
Limitations
- No guarantee of specific SEO rankings or business outcomes.
- Performance improvements depend on platform constraints and available access.
- Third-party outages, services, or integrations are outside my control.
Ready to start?
Email your website URL, what you want done, and any deadlines. I’ll reply with a fixed-scope plan and price.
Email about servicesLast updated: February 9, 2026